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ZP
Zainub P

1 reviews | Active since Sept 2022

08 Apr 2026, 09:39

SUCH BAD SERVICE

I am not happy at all my phone is locked and I have been calling to check if a payment was made last night like if the payment went through and now the agent was rude denying me access to my account and kept saying my information is incorrect I then asked to speak to a manager but he disconnected my call the agent was so rude to me and got ended up getting me all worked up and they both did not care as to how they treated me. And now i have airtime and I am trying to call but it keeps saying I don't have enough airtime to make this call. Such poor services I have received from foneyam I just need to verify before I make the payment again this is such an inconvenience I need to work on the phone. This is bad and I'm losing work because of this and it is now on you and you will compensate me for this.

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Replies (17)
ZP
Zainub P's update08 Apr 2026, 16:38
Reviewer Update
You see now this is a huge inconvenience and i do not like hos i was treated today had i gotten the help i needed from the mrng 8:10am i would not be in thd situation that im in right now. A payment for my device was made last night but the phone was still loceked the whole day and nyt i had no phone and then today morning i call and i have been told my infomation is incorrect and the agent and the mananger delin was rude and disconnedt thd call and did not even call me back. And again now i have been call again to try and check what is the issue since the payment have been made for my device and i now have made another payment and nos have a duplicate and i am now bejng told it will go towards my next payment im not going to do that this is your fault coz yal did not unlock my device and now i used my childs formula money so i can unlock my device and do my work and assignments and righ now km being told that i cannot be refunded my money bad which is the second payment and that is not fair coz i paid and my phone was supposed to be unlocked and i need that refund today as in ASAP
Foneyam
Foneyam's reply08 Apr 2026, 18:03
Official
Hello  Zainub,

As per our recent telephonic conversation we can confirm that the matter has been escalated to the relevant department for review.

Sincerely                                                                                         
FoneYam Customer Service 
ZP
Zainub P's update08 Apr 2026, 20:00
Reviewer Update
Okay thank you and thanks for calling me back i do look forward to getting my refund and for your call
ZP
Zainub P's update09 Apr 2026, 10:37
Reviewer Update
Hi i am waiting for the call and i need that money back guy yal need to get that its not my fault that after i paid and yal did not unlock my device. CAN I HAVE MY REFUND URGENTLY THIS IS ALL YOUR FAULT HAD I GOT THE SERVICES AND ANSWERS I NEEDED REGATDING MY ACCOUNT WE WOUL NOT BE HERE SO CAN I HAVE MY REFUND I NEED THAT MONEY BACK INSTANTLY
ZP
Zainub P's update09 Apr 2026, 16:48
Reviewer Update
I HAVE STILL NOT GOTTEN A CALL I AM NOW GOING TO TAKE THIS TO THE OMBUDSMAN BECAUSE YOU PEOPLE ARE NOW BULLYING ME AND FORCING ME TO USE THE MONEY WHICH I WANT BACK AS A REFUND FOR THE NEXT MONTH I HABE BEEN WAITING FOR THE CALL BACK FROM YOU AND YOU HAVE NOT YET CALLED ME AND I ALSO HAVE NOT RECEIVED MY REFUND I WANT MY MONEY BACK AND I WANT IT NOW
ZP
Zainub P's update09 Apr 2026, 16:49
Reviewer Update
I WANT MY MOMSY BACK
ZP
Zainub P's update09 Apr 2026, 16:51
Reviewer Update
I WANT MY MONEY BACK
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Zainub P's update09 Apr 2026, 16:52
Reviewer Update
I TOLD YOU PEOPLE THAT IS MONEY FOR MY CHILDS MILK BUT STILL YOU COULX ****IN CARE LESS I WANT MY MONEY
ZP
Zainub P's update09 Apr 2026, 16:57
Reviewer Update
THIS IS NOT MY ****IN FAULT I PAID AND YOU DID NOT UNLOCK MY PHONE AND THEN I CALLED THE NEXT ****IN DAY FOR HELP AND I NEVER GOT ANY HELP FROM YAL EXCEPT FOR BAD BAD BAD SERVICES AND BEING TOLD MY INFORMATION IS INCORRECT AND USED SO MUCH AIRTIMD JUST TO SPEAK TO YAL BUT NO YAL COULD CARE LESS YOU PEOPLE ARE SO HEARTLESS AND INCONSIDERATE I WANT MY REFUND NOW I WANT MY ****IN MONEY.
ZP
Zainub P's update09 Apr 2026, 16:58
Reviewer Update
I NEED MY MONEY
ZP
Zainub P's update09 Apr 2026, 16:58
Reviewer Update
I WANT MY MONEY
ZP
Zainub P's update09 Apr 2026, 16:58
Reviewer Update
I WANT MY REFUND AND I WANT IT NOW
ZP
Zainub P's update10 Apr 2026, 15:48
Reviewer Update
I am still waiting for a call back from the mananger who said she will call me back regarding my refund i want my money
ZP
Zainub P's update10 Apr 2026, 15:49
Reviewer Update
I AM GOING TO SUE YOU PEOPLE AND YOU WILL END UP PAYING ME MORE THAN WHAT YOU SHOULD
ZP
Zainub P's update11 Apr 2026, 10:00
Reviewer Update
I want my refund....
ZP
Zainub P's update11 Apr 2026, 10:00
Reviewer Update
You people are so rude
Foneyam
Foneyam's reply15 Apr 2026, 10:48
Official
Hi Zainub, 
Following up on our call earlier, thank you for the time to work on getting your refund processed. 
As discussed, please expect a standard bank SMS with a refund voucher that you may use to collect your refund. 

Once again, our sincere apologies about the inconvenience this may have caused you and thank you for being a valued customer. 

Should you have any other concerns, please do not hesitate to contact us on ***.
Wishing you a good day further

FoneYam Customer Services