Subject: ****** Phone Claim - Unhappy Customer

Subject: Delay in insurance replacing my ****** Samsung A05.

Good Day, My Name is Hilton Koopman, email address ***

After back and forth with your call center and their poor customer service is really unacceptable no one can give me clear answer on how far my claim is. I need the phone and number for business purposes. I have been waiting for a email or sms for over 2 weeks. To no avail- there should be an escalation process which the consultant is saying there is not. I spoke to Emihle today at around 14:20. She advised that I have to wait 30 days. Clearly this is too long and I was not aware that the turnaround time is this long. I've submitted all the documents as required but I see since two weeks this claim is pending. Can I please get this resolved as soon as possible as I'm unable to do any work on my side to my clients.