RP
Raffael P
1 reviews | Active since Aug 2013
12 Nov 2025, 10:26
Stay away. No communication.
Send multiple emails with no response except one automated reply.
I have requested information on my contract (outstanding balance, ...) I also requested a Statement of all payments made as I am certain that I actually paid to much.
Absolutely no response received. Stay away.
Helpful (0)
Replies (7)0
Replies (7)
Foneyam's replyOfficial
12 Nov 2025, 11:32Hello Raffael ,
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Service
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Service
Foneyam's reply12 Nov 2025, 11:32
Official
Hello Raffael ,
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Service
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Service
Foneyam's replyOfficial
12 Nov 2025, 15:24Hello Raffael
We have attempted to contact you with no success.
Please advise on a convenient time to call you.
Sincerely
FoneYam Customer Services
We have attempted to contact you with no success.
Please advise on a convenient time to call you.
Sincerely
FoneYam Customer Services
Foneyam's reply12 Nov 2025, 15:24
Official
Hello Raffael
We have attempted to contact you with no success.
Please advise on a convenient time to call you.
Sincerely
FoneYam Customer Services
We have attempted to contact you with no success.
Please advise on a convenient time to call you.
Sincerely
FoneYam Customer Services
RP
Raffael P's updateReviewer Update
12 Nov 2025, 15:25Anytime from 4pm.
RP
Raffael P's update12 Nov 2025, 15:25
Reviewer Update
Anytime from 4pm.
Foneyam's replyOfficial
12 Nov 2025, 16:33Hello Raffael,
As per our recent telephonic conversation with the rental account holder, we can confirm that the matter has escalated to the relevant department for further review.
Sincerely
FoneYam Customer Services
As per our recent telephonic conversation with the rental account holder, we can confirm that the matter has escalated to the relevant department for further review.
Sincerely
FoneYam Customer Services
Foneyam's reply12 Nov 2025, 16:33
Official
Hello Raffael,
As per our recent telephonic conversation with the rental account holder, we can confirm that the matter has escalated to the relevant department for further review.
Sincerely
FoneYam Customer Services
As per our recent telephonic conversation with the rental account holder, we can confirm that the matter has escalated to the relevant department for further review.
Sincerely
FoneYam Customer Services
Foneyam's replyOfficial
14 Nov 2025, 17:07 Hello Raffael
We have attempted to contact you with no success.
Please advise on a convenient time to call you.
Sincerely
FoneYam Customer Services
We have attempted to contact you with no success.
Please advise on a convenient time to call you.
Sincerely
FoneYam Customer Services
Foneyam's reply14 Nov 2025, 17:07
Official
Hello Raffael
We have attempted to contact you with no success.
Please advise on a convenient time to call you.
Sincerely
FoneYam Customer Services
We have attempted to contact you with no success.
Please advise on a convenient time to call you.
Sincerely
FoneYam Customer Services
Foneyam's replyOfficial
14 Nov 2025, 17:09Hello Raffael,
Based on the rental status we can confirm that the matter has been resolved.
Sincerely
FoneYam Customer Services
Based on the rental status we can confirm that the matter has been resolved.
Sincerely
FoneYam Customer Services
Foneyam's reply14 Nov 2025, 17:09
Official
Hello Raffael,
Based on the rental status we can confirm that the matter has been resolved.
Sincerely
FoneYam Customer Services
Based on the rental status we can confirm that the matter has been resolved.
Sincerely
FoneYam Customer Services
RP
Raffael P's updateReviewer Update
26 Nov 2025, 13:12Thank you Anastasia (I hope I am right) for your excellent support.
I was right with over paying. She helped quick and efficiently.
And the balance was returned to me.
I was right with over paying. She helped quick and efficiently.
And the balance was returned to me.
RP
Raffael P's update26 Nov 2025, 13:12
Reviewer Update
Thank you Anastasia (I hope I am right) for your excellent support.
I was right with over paying. She helped quick and efficiently.
And the balance was returned to me.
I was right with over paying. She helped quick and efficiently.
And the balance was returned to me.