Since I lost my phone on January and I sent them all the claim documents and they confirmed that they received my documents but till today I did not recieved my phone

Hello  Lucky,

As per the telephonic conversation, the documents received is missing crucial information for your claim to be considered. 
 
Please do resubmit your documents including all the correct information. to ***, based on the feedback we will be marking this matter as resolved.
 
Please note that claims may take up to 30 days for feedback to be received. 
 
Regards, 
Foneyam Customer Service