shocking service

This has been the worst customer service experience I have encountered. The staff in the claims department and customer service are extremely rude and lack proper client service training. They hang up on calls, and their responses are unprofessional and unacceptable.

I filed a claim for a ****** phone and have yet to receive any assistance. When following up, I was met with the same poor service—this being the second time I have experienced such treatment. My claim remains unresolved, I have not made my last month's payment due to the fact that I 'am not receiving the service I need. Despite sending multiple emails, I have received no response, and calling for assistance has proven to be futile. the lady today informed me that my certifies ID is needed "did I not know that" I answered no I was not informed, I was only informed about an affidavit which I sent, and I would have sent the Certified ID copy as well if this information was provided. she continued with her attitude; I then asked her why was this not communicated via email when I sent the affidavit and then went on to tell me its common sense. enlighten me is this the type of service you guys provide to your clients?

Given this ongoing frustration and lack of support, I wish to cancel my deal and part ways, as this is not the type of company I want to continue dealing with.