1 reviews | Active since Aug 2024
Samsung AO5s Purchased at Ackermans Vaalgate
*Foneyam is a ***** I recently purchased a device using foneyam. I was misled and told that this works the same as a laybuy, the only difference with foneyam is that you get to take the device home after paying the deposit, then you can settle the outstanding amount of the original price of the device within a period of 12 months. I was never granted an opportunity to read through and comprehend the terms and conditions before signing the contract. When i make contact to their head office, you get rude consultants and irrelevant Feedbacks on emails. I was told that if I don't pay the device it will be locked and I won't be able to use it and if I return it I won't get a refund, irregardless of the fact that I was misled. I would like to return the device and get my refund or at least allow me to pay off the outstanding balance of the original price of the device and keep the device as this was a verbal agreement with your agent at Ackermans Vaal gate on the 10th of August 2024 when I was purchasing the device.
Thank you for getting in touch with us to raise your concern.
FoneYam is a rental contract which requires you to pay the initial payment (upfront payment + the first payment 7 days later), and a further 12 monthly payments.
The payment terms and product terms and conditions are disclosed to and accepted by customers during the application process. We have reached out to you to provide you with various options on early cancellation of this rental contract.
Sincerely
FoneYam Customer Services
Thank you for getting in touch with us to raise your concern.
FoneYam is a rental contract which requires you to pay the initial payment (upfront payment + the first payment 7 days later), and a further 12 monthly payments.
The payment terms and product terms and conditions are disclosed to and accepted by customers during the application process. We have reached out to you to provide you with various options on early cancellation of this rental contract.
Sincerely
FoneYam Customer Services
