1 reviews | Active since Dec 2024
Regretting
I took a phone on contract with you on while I was employed on a fixed-term contract. My monthly payments included device insurance.
When my work contract ended, I submitted a "loss of income" claim on your website as instructed.
Your response was: "Because you knew your contract would end, it’s your fault. We cannot unlock your device and we will not cover you under insurance for loss of income."
This is unfair because: 1. I took the contract in good faith while employed. There was no clause telling me I couldn’t get insurance if my contract ended. 2. I have paid every month and insurance was included in my payments. 3. Your own website tells customers to submit "loss of income" documents, so why reject it now and blame me?
Because of this I now have a phone I cannot use, and you still expect me to keep paying. Where am I supposed to get the money from when I no longer have a job?
- I took out a policy/contract with on and have been paying premiums for 5 months.
- I submitted a claim for loss of income.
- On 18/08/2026 my claim was denied.
- I have observed that other clients claiming for "loss/theft of phone" are receiving replacements very quickly, while my valid claim for loss of income is being delayed/denied. Foneyam 2026/08/18
My concern
I believe I am being treated unfairly and that the company is taking advantage because fewer people claim for loss of income. When I signed, the terms for loss of income claims were not clearly explained to me, and I was not told it would be treated differently from phone theft claims.
I have been paying for 5 months and now I am left unable to cover my income loss.
What I am asking for:
1. Immediate assessment and approval of my loss of income claim as per my policy
If I do not receive a written response and resolution within 7 business days, I will proceed to:
- File a case at the Small Claims Court
- Lodge a complaint with the National Consumer Commission and the Ombudsman for Short-Term Insurance
- I took out a policy/contract with on and have been paying premiums for 5 months.
- I submitted a claim for loss of income.
- On 18/08/2026 my claim was denied.
- I have observed that other clients claiming for "loss/theft of phone" are receiving replacements very quickly, while my valid claim for loss of income is being delayed/denied. Foneyam 2026/08/18
My concern
I believe I am being treated unfairly and that the company is taking advantage because fewer people claim for loss of income. When I signed, the terms for loss of income claims were not clearly explained to me, and I was not told it would be treated differently from phone theft claims.
I have been paying for 5 months and now I am left unable to cover my income loss.
What I am asking for:
1. Immediate assessment and approval of my loss of income claim as per my policy
If I do not receive a written response and resolution within 7 business days, I will proceed to:
- File a case at the Small Claims Court
- Lodge a complaint with the National Consumer Commission and the Ombudsman for Short-Term Insurance
Please note that the outcome of your claim was communicated to you both via email and telephonically. As all information relating to the claim has already been provided, we consider the matter resolved.
We will therefore be closing the matter on our side.
Sincerely
FoneYam Customer Services
Please note that the outcome of your claim was communicated to you both via email and telephonically. As all information relating to the claim has already been provided, we consider the matter resolved.
We will therefore be closing the matter on our side.
Sincerely
FoneYam Customer Services