Refund

i took out a foneyam contract in may my payment was due in june i viewed my statement and made an eft payment with the banking details provided on the statement a few days later the device had been blocked i called through and wa given a hassle because it was the weekend i spoke to a manger who assured me the payment would be allocated on the Monday and the device would be unlocked.on the Monday i was told the payment could not located due to it not been sent to their main account this went on for a few days even after me sending them a proof of payment i was then told to go and make a payment in store just to unlock the device and i would be refunded the money i had paid via eft.i made the payment the phone was unlocked since then i have made numerous calls and sent numerous emails and have not been refunded i have called through and spoken to the same manager melissa meinjies and she has now told me the amount that was sent via eft had be allocated to the acc and the amount that i have paid in store cannot be found i was now told i need to go back to the store to ask them for a receipt for that payment ......why cant the payments be found are u not able to see monies that are being paid to a particular persons contract this is absolutely ridiculous and i am tired of the rude agents being hung up on why can't you provide a proper service that i pay for why cant u locate payments made to ur company how many other customers is this being done to..... Pathetic service would never take up another device with u