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Nathi T

1 reviews | Active since Jan 2025

17 Jan 2025, 15:48

Red Flag

When deciding to take a phone via Foneyam be careful and think it thoroughly. I took the phone in January 2024 and was told that it is a 12 months contract and that it will start same month with a prorata since I took it in the middle of the month. I paid all and now I'm told that the first month was not the payment and there is no such thing as prorata but that time it was like that. Which means I'm paying 13 Months not 12.. And apparently, I'm not buying the phone I'm just renting it that I have to return it unless I pay certain amount to keep it.

Rather save money to buy especially after seeing the amount of money I paid, it's more than double the amount of the phone.

0
Replies (4)
Foneyam
Foneyam's reply17 Jan 2025, 16:05
Official
Hello Nathi,                                                                                                                                                                                      

Thank you for getting in touch with us to raise your concerns.                                                                                                                                                                                                            
     
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.                                                                                                                                  

Sincerely                                                                                         
FoneYam Customer Services
Foneyam
Foneyam's reply17 Jan 2025, 16:25
Official
Hello Nathi,                                                                                                                                                                                      
                                                                                                                                                                                                       
We have attempted to make contact with you with no success.

Please advise on a convenient time to call you.                                                                                                                             

Sincerely                                                                                         
FoneYam Customer Services
NT
Nathi T's update21 Jan 2025, 11:17
Reviewer Update
I don't see any call from you on my side.
Foneyam
Foneyam's reply22 Jan 2025, 16:52
Official
Hello Nathi,  

As per our telecoms, we can confirm that your query has been resolved. 

Thank you for affording us the opportunity to assist.

Sincerely                                                                                         FoneYam Customer Services