Prepaid Service Still Showing Amount Due Without Explanation

I am very disappointed with the way Foneyam handles billing.

We made a prepaid payment of R250 in advance for the service, and several payments have already been made before. Despite this, we are now being told that a payment of R137.94 is due. This makes no sense, as this month’s installment was already covered last month.

We even went to Ackermans to request a statement and find out why there is still an amount due, but we received no clear explanation or breakdown of costs. The phone is currently unusable, and we still don’t understand how these extra charges were calculated.

We are requesting that Foneyam provide a full statement showing all payments, charges, and how the current balance was determined. Customers deserve transparent billing, especially when payments have been made in advance.