Poor service rendered

I'm really ****ed with your service, firstly you don't respond to emails, and there's no reliable communication channel for both customers and your ground employees, I went to claim a phone and I was told to pay the outstanding balance which is R20, instead of 13,94, I did on that process I stood there for an hour because they couldn't give me a phone. Your agents don't have airtime to contact support, I had to use my own airtime to contact foneyam only to be told to wait for 48 the matter will be escalated, the phone is paid off this is the most ****ed service, I think my best solution is to contact the consumer protection ombudsman and should you want to reach out *** and stop claiming to have been trying to reach out but you couldn't get ahold of me.