Poor Service Received -Contract Issue

The Service is poor. My phone is always locked even when paying in advance. It tends to be a major inconvenience because I can't access anything on my phone, only Emergency calls. The call centre agents don't really assist with much, they will tell you to wait for confirmation via email for your phone to be unlocked, then again, emails are not responded to on time when lodging an issue. You will be responded to after a week or a couple of days if you are lucky.

I regret taking the contract, had I known I would have just saved for a phone or went with Payflex. Having a Foneyam phone is honestly frustrating especially when they lock it remotely.

This month I paid in advance again, I hope they won't say I have not paid. Then lock the phone. Their account system is not automatically updated, it will show that you are owing more months even when you know you have been paying concurrently every month.

They seriously need to improve their accounting system.

Not a happy customer.