Poor service delivery

Item: Foneyam
Rating: 1
Author: Ernest M

There are service is totally poor.Since I have made a claim on the 6th April 2025 till date nothing has been communicated back to me, so at the moment I'm still with out a phone don't even know what are the merits of my claim, don't even know whether they have received it on there are end therefore I've paid for a service that I was not rendered and have received a notification that I have to make another payment today for a service that I haven't received. This has took a toll on my business since I depend on a phone with WhatsApp to reach my clients

Helpful (0)

Replies (2)

Foneyam's replyOfficial

02 May 2025, 10:26

Hello Ernest,

Thank you for getting in touch with us to raise your concerns.

We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.

Sincerely
FoneYam Customer Servic

Foneyam's reply02 May 2025, 10:26

Official

Foneyam's replyOfficial

02 May 2025, 10:40

Hello Ernest,

As per our telecoms, we can confirm that your query has been resolved.

Thank you for affording us the opportunity to assist.
Sincerely

FoneYam Customer Service

Foneyam's reply02 May 2025, 10:40

Official

Hello Ernest,

As per our telecoms, we can confirm that your query has been resolved.

Thank you for affording us the opportunity to assist.
Sincerely

FoneYam Customer Service