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NM
Nthabiseng M

1 reviews | Active since Oct 2025

02 Oct 2025, 11:10

POOR SERVICE AND NOT WORTH YOUR R10

PLEASE BE CAREFUL. I GOT THIS PHONE Samsung A16 WHICH COST R2500, I WAS TOLD THAT I NEEDED TO PAY AN INITIAL FEE OF R1020 BEFORE AND THEREFORE PAY R420 MONTHY FOR 6 MONTHS. UPON READING THE CONTRACT AT HOME I REALISED IT'S 12 MONTHS. I GOT MYSELF A BETTER DEVICE AND WANTED TO GIVE MY CHILD THE A16 , THE ADMIN OF GETTING A NEW SIM REGISTERED TAKES FOREVER. I HATE THIS SITUATION BECAUSE MY CHILD HAS BEEN WAITING PATIENTLY BUT ITS BEEN FOREVER NOW.

0
Replies (2)
Foneyam
Foneyam's reply02 Oct 2025, 13:56
Official
 Hello Nthabiseng,
 
Thank you for getting in touch with us to raise your concerns.
                                                                                                                                                                                                               
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.                                                                                                                                  
 
Sincerely                                                                                         
FoneYam Customer Service 
Foneyam
Foneyam's reply03 Oct 2025, 11:41
Official
Hello  Nthabiseng,  

Based on the rental status, we can confirm that your query has been resolved.
 
Thank you for affording us the opportunity to assist.
 Sincerely                                                                                         

FoneYam Customer Service