1 reviews | Active since Nov 2017
Poor Service
Good Day
I hope all is well with you
My Name is Matodzi Tshilambavhunwa *** I have a contract with you for a device Samsung A17 which I took on Dec 2025 my device it's locked i made a payment of R328.80 yesterday in Store but still my device it's locked I did receive an SMS in the 8th of April 2026 that I should make a minimum payment of R328.80 my device will be unlocked for 30 days if payment not made by the 08th May 2026 the contract will be cancelled I did make payment so I don't understand why it's my device still locked.
I call your customers care I'm not getting any help the just hang up on me so please kindly unlock the the device or refund my money as soon as possible it's pointless to pay for something but you don't use it
Kindly assist with this matter please it's kinder urgent
Fone Yam: You did not make the agreed rental payments and is in arrears with R4106.95. Pay R328.8 to unlock the device for 30 days. If minimum payment to unlock is not made by 8-MAY-2026 your contract will be cancelled on 9-MAY-2026. You will remain liable for arrear rental and cancellation penalties.
Thanks Kind Regards Matodzi Tshilambavhunwa ***
Kindly note I've just received a phone call from Anocentia from Fone Yam for further investigation I've send through what was required screen short of the massage I got from this annoying Fone Yam but my phone still note working kindly assist me with the immediate full Refund of what I've paid yesterday and cancel this nonsense contract I'm still for her phone call with feedback
😡😡😡😡
Kindly note I've just received a phone call from Anocentia from Fone Yam for further investigation I've send through what was required screen short of the massage I got from this annoying Fone Yam but my phone still note working kindly assist me with the immediate full Refund of what I've paid yesterday and cancel this nonsense contract I'm still for her phone call with feedback
😡😡😡😡
As per the recent telephonic conversation, we can confirm that your matter is being attended to for further review.
Sincerely
FoneYam Customer Services
As per the recent telephonic conversation, we can confirm that your matter is being attended to for further review.
Sincerely
FoneYam Customer Services
MY DEVICE STILL LOCKED I WAS ADVISED THAT I'LL GET A PHONE CALL BEFORE END OF BUSINESS YESTERDAY WITH AN OUTCOME NO ONE BOTHERED TO COME BACK TO ME WHAT FRASTRAIT ME IS MY MONEY IT'S WITHIN YOUR BUSINESS BUT I'M UNABLE TO USE THE DEVICE YOUR MISLEADING THE CUSTOMER'S WITH WRONG INFORMATION AND LOUZY SMS'S
WHAT I REALLY REQUIRES NOW ITS THE REFUND TODAY AND THIS ITS GONNA BE A CAUTION MASSAGE TO OTHER CUSTOMERS WHO ARE REALLY EXPERIENCING WHAT IM EXPERIENCING ITS GONNA SPREAD FOR AWARENESS,THE IS NO LOYALTY AND TRUSTWORTHY TO YOUR SERVICE AND POOR COMMUNICATION,YOU DONT FULL FILL WHAT YOU SAY TO CUSTOMERS IT'S KINDER OF MANIPULATING PEOPLE
IM SO DISAPPOINTED WITH THIS SERVICE SO FAR ALL YOU REQUIRED WAS SUBMITTED,WHAT MORE DO YOU STILL NEED (COUNSALTANT ANOCENTIA YOU DIDN'T STEAK TO WHAT YOU SAID TO ME ITS VERY UNPROFESSIONAL IF YOU IT A CUSTOMER SERVICE IT'S TOTALLY UNACCEPTABLE)
FONE YAM ITS A POOR SERVICE PROVIDER THEY DON'T COMMUNIATE WITH THE CUSTOMER'S FAILY AND DELIVER THE SERVICE PROFESSIONAL
MY DEVICE STILL LOCKED I WAS ADVISED THAT I'LL GET A PHONE CALL BEFORE END OF BUSINESS YESTERDAY WITH AN OUTCOME NO ONE BOTHERED TO COME BACK TO ME WHAT FRASTRAIT ME IS MY MONEY IT'S WITHIN YOUR BUSINESS BUT I'M UNABLE TO USE THE DEVICE YOUR MISLEADING THE CUSTOMER'S WITH WRONG INFORMATION AND LOUZY SMS'S
WHAT I REALLY REQUIRES NOW ITS THE REFUND TODAY AND THIS ITS GONNA BE A CAUTION MASSAGE TO OTHER CUSTOMERS WHO ARE REALLY EXPERIENCING WHAT IM EXPERIENCING ITS GONNA SPREAD FOR AWARENESS,THE IS NO LOYALTY AND TRUSTWORTHY TO YOUR SERVICE AND POOR COMMUNICATION,YOU DONT FULL FILL WHAT YOU SAY TO CUSTOMERS IT'S KINDER OF MANIPULATING PEOPLE
IM SO DISAPPOINTED WITH THIS SERVICE SO FAR ALL YOU REQUIRED WAS SUBMITTED,WHAT MORE DO YOU STILL NEED (COUNSALTANT ANOCENTIA YOU DIDN'T STEAK TO WHAT YOU SAID TO ME ITS VERY UNPROFESSIONAL IF YOU IT A CUSTOMER SERVICE IT'S TOTALLY UNACCEPTABLE)
FONE YAM ITS A POOR SERVICE PROVIDER THEY DON'T COMMUNIATE WITH THE CUSTOMER'S FAILY AND DELIVER THE SERVICE PROFESSIONAL
As per our recent telephonic conversation, we can confirm that your matter is resolved.
Sincerely
FoneYam Customer Services
As per our recent telephonic conversation, we can confirm that your matter is resolved.
Sincerely
FoneYam Customer Services