Poor service

Item: Foneyam
Rating: 1
Author: Floyd

I purchased an Honor x5b+ from pep yesterday. And I went back to the store today to request an exchange because the performance of this device is very bad They refused and said I should of checked on the specs before buying. I did do homework on this device but it's completely the opposite when I switched on the device. So now I must pay monthly for something that I'm not happy with. I'm not asking for a refund, simply an exchange for a different brand..... disappointed

Helpful (0)

Replies (3)

Foneyam's replyOfficial

31 Mar 2025, 09:24

Hello Floyd,

Thank you for getting in touch with us to raise your concerns.

We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.

Sincerely
FoneYam Customer Service

Foneyam's reply31 Mar 2025, 09:24

Official

Foneyam's replyOfficial

31 Mar 2025, 11:20

Hello Floyd,

We have attempted to make contact with you with no success.

Please advise on a convenient time to call you.

Sincerely
FoneYam Customer Services

Foneyam's reply31 Mar 2025, 11:20

Official

Hello Floyd,

We have attempted to make contact with you with no success.

Please advise on a convenient time to call you.

Sincerely
FoneYam Customer Services

Foneyam's replyOfficial

01 Apr 2025, 14:48

Hello Floyd,

As per our telecoms, we can confirm that your query has been resolved based on the information shared with you.

Thank you for affording us the opportunity to assist.
Sincerely

FoneYam Customer Service

Foneyam's reply01 Apr 2025, 14:48

Official