POOR CUSTOMER SERVICE

Cancelled the contract and bought the phone. It is still locked. I had to call them and beg to gain access to MY PHONE Consultant 1 said they do not unlock phones whereby the customer canceled to buy. "I" must go find someone to do it. WHO THE HELL OWNS THE SOFTWARE RIGHTS?.

Consultant 2 says they only respond to emails even if i have paid the full amount as per the agreement. How should they know that it is locked if there is no email.... Helloooooo how do you know that the phone must be locked if there is not payment and automatically open when the funds are paid? Suddenly there is a waiting period and they don't know how to unlock their software.

****** ***** business ethics.