NM
Nosipho M
1 reviews | Active since Jul 2018
24 Feb 2026, 14:47
Poor Customer Service combined with Incompetency
The service is extremely poor . About 4 people in the contact centre are unable to trace whether the payment is done on the phone taken from PEP. I gave them all reference and ID numbers at my disposal and they still cannot assist . This payment of the phone was made on 12 Feb 2026 and they are harassing my aunt seeking a payment that’s already been done .
Helpful (0)
Replies (3)0
Replies (3)
Foneyam's replyOfficial
24 Feb 2026, 15:49 Hello Nosipho ,
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Services
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Services
Foneyam's reply24 Feb 2026, 15:49
Official
Hello Nosipho ,
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Services
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Services
Foneyam's replyOfficial
25 Feb 2026, 15:42Hello Nosipho ,
We have attempted to contact you with no success.
Please advise on a convenient time to call you.
Sincerely
FoneYam Customer Services
We have attempted to contact you with no success.
Please advise on a convenient time to call you.
Sincerely
FoneYam Customer Services
Foneyam's reply25 Feb 2026, 15:42
Official
Hello Nosipho ,
We have attempted to contact you with no success.
Please advise on a convenient time to call you.
Sincerely
FoneYam Customer Services
We have attempted to contact you with no success.
Please advise on a convenient time to call you.
Sincerely
FoneYam Customer Services
Foneyam's replyOfficial
27 Feb 2026, 09:23Hello Nosipho
We have made three attempts to reach you over the past three days, with no success.
As we have not received a response, we will consider this matter resolved for now.
Should you require further assistance, please don't hesitate to contact us using the details below:
Contact centre: ***
Email: ***
Sincerely
FoneYam Customer Services
We have made three attempts to reach you over the past three days, with no success.
As we have not received a response, we will consider this matter resolved for now.
Should you require further assistance, please don't hesitate to contact us using the details below:
Contact centre: ***
Email: ***
Sincerely
FoneYam Customer Services
Foneyam's reply27 Feb 2026, 09:23
Official
Hello Nosipho
We have made three attempts to reach you over the past three days, with no success.
As we have not received a response, we will consider this matter resolved for now.
Should you require further assistance, please don't hesitate to contact us using the details below:
Contact centre: ***
Email: ***
Sincerely
FoneYam Customer Services
We have made three attempts to reach you over the past three days, with no success.
As we have not received a response, we will consider this matter resolved for now.
Should you require further assistance, please don't hesitate to contact us using the details below:
Contact centre: ***
Email: ***
Sincerely
FoneYam Customer Services