POOR CUSTOMER SERVICE

I had a contract, account no *** with Phone Yam and was advised by an agent that I could settle the contract and take a new one without paying a deposit. I followed the instructions, paid the settlement fee, and even paid the release fee for the phone. It has now been over three months, and despite numerous calls to the contact center and visits to the store, my phone has still not been released.

The service is unacceptable. When payments are due, the company calls non-stop, but when customers raise queries, they take their time. The only agent who genuinely tried to assist was Tepheny. Recently, I spoke with Azola, who said her manager Melisa would check the query but could not provide a turnaround time or call me back.

This is poor customer service. I need my phone released from the system so I can remove the SIM card and take a new phone. Phone Yam has proven to be unreliable, with extremely bad service.