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Siliziwe M

1 reviews | Active since Aug 2025

24 Aug 2025, 18:55

poor communication in a claim

such poor service 2 weeks have come to an end without replying to my claim yet i did state that I need the cell phone ASAP as I am a student now I've been logged out in my students email I can't access it without a phone what must I do?

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Replies (4)
Foneyam
Foneyam's reply25 Aug 2025, 13:47
Official
Hello  Siliziwe,
 
Thank you for getting in touch with us to raise your concerns.
                                                                                                                                                                                                               
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.                                                                                                                                  
 
 Sincerely                                                                                         
 FoneYam Customer Services 

Foneyam
Foneyam's reply25 Aug 2025, 14:49
Official
Hello Siliziwe, 

We’ve attempted to reach you but were unable to make contact.

Kindly provide and alternative contact number to reach you or a convenient time to call.
 Sincerely                                                                                         

FoneYam Customer Service
SM
Siliziwe M's update25 Aug 2025, 16:28
Reviewer Update
you can reach out to me from 09:00 to 14:00 after 14:00 am in the Laboratory cell phones are not allowed call me on ***
Foneyam
Foneyam's reply26 Aug 2025, 08:39
Official
Hello Siliziwe, 

Based on your rental status we can confirm that your query has been resolved.

Thank you for affording us the opportunity to assist you.

Sincerely                                                                                         

FoneYam Customer Service