FN
Fortunate N
1 reviews | Active since Mar 2026
09 Mar 2026, 08:48
Poor communication and poor service
I lost my phone for the past few weeks and claimed for a new phone, submitted all the required documents but still haven't gotten any reply😭foneyam's communication with their clients is very poor, I don't know what I should do coz they now sent a message that I must pay the monthly installment while I do not a phone
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Replies (3)0
Replies (3)
Foneyam's replyOfficial
10 Mar 2026, 09:24Hello Fortunate ,
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Services
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Services
Foneyam's reply10 Mar 2026, 09:24
Official
Hello Fortunate ,
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Services
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Services
Foneyam's replyOfficial
10 Mar 2026, 16:32Hello Fortunate ,
As per our recent telephonic conversation we can confirm that we have not received the required documents. As agreed you will be resubmitting the documents for further review.
Sincerely
FoneYam Customer Services
As per our recent telephonic conversation we can confirm that we have not received the required documents. As agreed you will be resubmitting the documents for further review.
Sincerely
FoneYam Customer Services
Foneyam's reply10 Mar 2026, 16:32
Official
Hello Fortunate ,
As per our recent telephonic conversation we can confirm that we have not received the required documents. As agreed you will be resubmitting the documents for further review.
Sincerely
FoneYam Customer Services
As per our recent telephonic conversation we can confirm that we have not received the required documents. As agreed you will be resubmitting the documents for further review.
Sincerely
FoneYam Customer Services
Foneyam's replyOfficial
10 Mar 2026, 17:18Hi Fortunate ,
As per our recent telephonic conversation your documents have been sent to the relevant department for further review.
Kindly note that our claims department turnaround time is 1-30 day after all relevant documents have successfully been received.
Based on the feedback provided we will mark the matter as resolved.
Sincerely
FoneYam Customer Services
As per our recent telephonic conversation your documents have been sent to the relevant department for further review.
Kindly note that our claims department turnaround time is 1-30 day after all relevant documents have successfully been received.
Based on the feedback provided we will mark the matter as resolved.
Sincerely
FoneYam Customer Services
Foneyam's reply10 Mar 2026, 17:18
Official
Hi Fortunate ,
As per our recent telephonic conversation your documents have been sent to the relevant department for further review.
Kindly note that our claims department turnaround time is 1-30 day after all relevant documents have successfully been received.
Based on the feedback provided we will mark the matter as resolved.
Sincerely
FoneYam Customer Services
As per our recent telephonic conversation your documents have been sent to the relevant department for further review.
Kindly note that our claims department turnaround time is 1-30 day after all relevant documents have successfully been received.
Based on the feedback provided we will mark the matter as resolved.
Sincerely
FoneYam Customer Services