Poor and frustrating service

My sister purchased a phone through your company, and all payments have been settled in full — with the final instalment made as early as May. However, to date, the device remains locked, and she has been receiving inconsistent and unhelpful responses whenever she contacts your support team.

Each time she calls, she is given a different explanation, which is both frustrating and unacceptable. It’s disappointing that while we were making regular payments, the process was manageable, but now that the account is fully paid, your team seems unwilling or unable to assist with unlocking the device.

This lack of service is extremely disappointing, and I feel compelled to escalate this matter through the appropriate channels to ensure a fair resolution. I expect better from a reputable company, and I will not hesitate to report this experience if the issue is not resolved promptly.