Phone Locked 🔐

Item: Foneyam
Rating: 1
Author: Zanele T

I phoned the Call Centre at FoneYam this after being unable to open/unlock my fone using the same pin I've been using and consultant could not help instead she told to take it back to the shop. I asked her if I would a replacement phone since I made a payment this morning, her answer was no. How is that one cannot get assistance remotely from your office. I need this resolved please or my money back. When I swipe the screen up ( Your password contains 4 characters, including at least one letter) . I have never used a 4 characters pin/password for that matter. The phone lick is a 5 digits pin. I've never missed a payment with this contract.

Helpful (0)

Replies (3)

Foneyam's replyOfficial

01 Mar 2025, 14:30

Hello Zanele,

Thank you for getting in touch with us to raise your concerns.

We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.

Sincerely
FoneYam Customer Services

Foneyam's reply01 Mar 2025, 14:30

Official

Zanele T's updateReviewer Update

01 Mar 2025, 16:08

Thank you.
I shall be waiting for your call.

Zanele T's update01 Mar 2025, 16:08

Reviewer Update

Thank you.
I shall be waiting for your call.

Foneyam's replyOfficial

05 Mar 2025, 14:47

Hello Zanele,

We have attempted to make contact with you with no success, we have sent an email as well.

Please advise on a convenient time to call you.

Sincerely
FoneYam Customer Services

Foneyam's reply05 Mar 2025, 14:47

Official

Hello Zanele,

We have attempted to make contact with you with no success, we have sent an email as well.

Please advise on a convenient time to call you.

Sincerely
FoneYam Customer Services