Phone Locked after EFT Payment done

I am having so much trouble unlocking my phone aftermaking an EFT payment. I made an Eft payment on the 8th of August with the correct referane number provided, my device locked on Sunday the 10th of August, I went to Pep Cell. The people in the shop was very helpfull, phoning the call centre for me. After phoning the call centre they reqeusted the POP to be emailed to info@foneyam, Today my phone is still locked. I went back to pepcell. The call centre adviced that the payment will take 48 working hours to be allocated. This is the worst service ever. The contact assistance on the device, you can call the call centre, it goes to a automated voicemail. when I enter my ID number it keeps on saying ID number enterd incorrect. I am so frustrated and disappointed with this service. I need my fone to be opened ASAP. Please open my phone