Phone Cancelation

I recently signed up for a Phoneyam contract and received the Honor X6B phone on 10 January 2025. Unfortunately, after reviewing the phone, I realized it does not meet my needs. I visited the store to inquire about an exchange or cancellation but was informed that exchanges are not allowed and that I would need to pay an additional amount for cancellation.

I would like to request clarification on the following:

The specific cancellation fee I need to pay and how it is calculated. Whether my upfront deposit of R1050 will be refunded or app**** toward the cancellation. A breakdown of any additional charges involved in the cancellation process. Since the phone is unused, still in its original packaging, and was returned within 24 hours of collection, I kindly ask if an exception or a reduced cancellation fee could be considered in this case.

Thank you for your time and assistance. I look forward to your prompt response.

Best regards, John Magumbi