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Dean E
1 reviews | Active since May 2025
22 Oct 2025, 15:36
Phone blocked irregardless of payment
I write to express my frustration towards this company. I paid for my phone on the 17th of October . Irregardless of paying the phone was blocked. I called and send emails numerous times only to be told to wait 2 more days every time. Im not using the phone which i paid for. Pathetic customer service. Can you at once try to serve your customers. This is the second time in less than 2 months. May you please help me use my phone. This is more of an inconvenience than a gadget to use.☹️☹️☹️☹️☹️☹️
Helpful (0)
Replies (7)0
Replies (7)
Foneyam's replyOfficial
23 Oct 2025, 10:37Hello Dean,
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Service
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Service
Foneyam's reply23 Oct 2025, 10:37
Official
Hello Dean,
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Service
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Service
Foneyam's replyOfficial
23 Oct 2025, 10:38Hello Dean,
We’ve attempted to reach you but were unable to make contact.
Kindly provide and alternative contact number to reach you or a convenient time to call.
We’ve attempted to reach you but were unable to make contact.
Kindly provide and alternative contact number to reach you or a convenient time to call.
Sincerely
FoneYam Customer Service
Foneyam's reply23 Oct 2025, 10:38
Official
Hello Dean,
We’ve attempted to reach you but were unable to make contact.
Kindly provide and alternative contact number to reach you or a convenient time to call.
We’ve attempted to reach you but were unable to make contact.
Kindly provide and alternative contact number to reach you or a convenient time to call.
Sincerely
FoneYam Customer Service
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Dean E's updateReviewer Update
24 Oct 2025, 13:23The alternative number *** or ***.
DE
Dean E's update24 Oct 2025, 13:23
Reviewer Update
The alternative number *** or ***.
Foneyam's replyOfficial
24 Oct 2025, 15:52Hello Dean,
As per the information shared with you via our recent telephonic conversation, we can confirm that your query has been resolved.
Thank you for affording us the opportunity to assist.
Sincerely
As per the information shared with you via our recent telephonic conversation, we can confirm that your query has been resolved.
Thank you for affording us the opportunity to assist.
Sincerely
FoneYam Customer Service
Foneyam's reply24 Oct 2025, 15:52
Official
Hello Dean,
As per the information shared with you via our recent telephonic conversation, we can confirm that your query has been resolved.
Thank you for affording us the opportunity to assist.
Sincerely
As per the information shared with you via our recent telephonic conversation, we can confirm that your query has been resolved.
Thank you for affording us the opportunity to assist.
Sincerely
FoneYam Customer Service
DE
Dean E's updateReviewer Update
27 Oct 2025, 11:28No the query wasn’t resolved. Im still having a bricked phone at home. Asked to send PDF format photos numerous times. May you please call me on *** today
DE
Dean E's update27 Oct 2025, 11:28
Reviewer Update
No the query wasn’t resolved. Im still having a bricked phone at home. Asked to send PDF format photos numerous times. May you please call me on *** today
DE
Dean E's updateReviewer Update
27 Oct 2025, 11:31The above photos is still what my phone looks like.
DE
Dean E's update27 Oct 2025, 11:31
Reviewer Update
The above photos is still what my phone looks like.
Foneyam's replyOfficial
28 Oct 2025, 10:16Hello Dean,
As discussed during our recent telephone conversation, we confirm that the screenshots were received on 27 October 2025 and have been escalated to the relevant department for further investigation.
As discussed during our recent telephone conversation, we confirm that the screenshots were received on 27 October 2025 and have been escalated to the relevant department for further investigation.
Additionally, an SMS containing the reference number associated with this matter has been sent to you. Kindly allow up to 48 business hours for feedback from the investigating team.
Thank you for giving us the opportunity to assist you. Should you have any further questions in the meantime, please don’t hesitate to reach out.
Contact center: ***
Email: ***
Sincerely
FoneYam Customer Service
Foneyam's reply28 Oct 2025, 10:16
Official
Hello Dean,
As discussed during our recent telephone conversation, we confirm that the screenshots were received on 27 October 2025 and have been escalated to the relevant department for further investigation.
As discussed during our recent telephone conversation, we confirm that the screenshots were received on 27 October 2025 and have been escalated to the relevant department for further investigation.
Additionally, an SMS containing the reference number associated with this matter has been sent to you. Kindly allow up to 48 business hours for feedback from the investigating team.
Thank you for giving us the opportunity to assist you. Should you have any further questions in the meantime, please don’t hesitate to reach out.
Contact center: ***
Email: ***
Sincerely
FoneYam Customer Service