CN
Clement N
1 reviews | Active since Dec 2025
24 Dec 2025, 11:21
Phone blocked
I paid my foneyam phone in full and called their customer care to inform them to unblock my phone and that my sim card that came with the phone is damaged, they advices me to send an email 15/12/2025 and till today my phone is still blocked.. I've been sending countless emails and making calls almost everyday and their consultants can't even give me answers as to why my phone is still blocked till now. This is getting so frustrating as my daughter uses this phone and it's been a month now. I'm advising people to think twice before taking a phone with this people because they service is very poor. I'm very disappointed
Helpful (0)
Replies (5)0
Replies (5)
Foneyam's replyOfficial
25 Dec 2025, 12:08Hello Clement,
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Services
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Services
Foneyam's reply25 Dec 2025, 12:08
Official
Hello Clement,
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Services
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Services
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Clement N's updateReviewer Update
29 Dec 2025, 10:09It's been a month now and you guys keep sending me the same message that the matter is being investigated.. what's so difficult about unblocking my phone that I paid and not owing??? This is poor customer service that I've been getting from you.
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Clement N's update29 Dec 2025, 10:09
Reviewer Update
It's been a month now and you guys keep sending me the same message that the matter is being investigated.. what's so difficult about unblocking my phone that I paid and not owing??? This is poor customer service that I've been getting from you.
Foneyam's replyOfficial
29 Dec 2025, 13:35Hello Clement,
We have attempted to contact you with no success.
Please advise on a convenient time to call you.
Sincerely
FoneYam Customer Services
We have attempted to contact you with no success.
Please advise on a convenient time to call you.
Sincerely
FoneYam Customer Services
Foneyam's reply29 Dec 2025, 13:35
Official
Hello Clement,
We have attempted to contact you with no success.
Please advise on a convenient time to call you.
Sincerely
FoneYam Customer Services
We have attempted to contact you with no success.
Please advise on a convenient time to call you.
Sincerely
FoneYam Customer Services
CN
Clement N's updateReviewer Update
29 Dec 2025, 13:36I never received a call from you guys. My number is ***. Please call
CN
Clement N's update29 Dec 2025, 13:36
Reviewer Update
I never received a call from you guys. My number is ***. Please call
Foneyam's replyOfficial
29 Dec 2025, 15:51Hello Clement,
As per our telecoms, we can confirm that your query has been resolved.
Thank you for affording us the opportunity to assist.
Sincerely
FoneYam Customer Service
As per our telecoms, we can confirm that your query has been resolved.
Thank you for affording us the opportunity to assist.
Sincerely
FoneYam Customer Service
Foneyam's reply29 Dec 2025, 15:51
Official
Hello Clement,
As per our telecoms, we can confirm that your query has been resolved.
Thank you for affording us the opportunity to assist.
Sincerely
FoneYam Customer Service
As per our telecoms, we can confirm that your query has been resolved.
Thank you for affording us the opportunity to assist.
Sincerely
FoneYam Customer Service