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Dean E

1 reviews | Active since May 2025

17 Sept 2025, 12:57

Phone blocked and ni help from customer support

I write to express my frustration towards this company. I paid for my phone on the 3rd of September. Irregardless of paying the phone was blocked. I called and send emails numerous times only to be told to wait 2 more days every time. Im not using the phone which i paid for. Pathetic customer service. Can you at once try to serve your customers. That’s *******. I feel sorry for myself taking this phone on the first place.☹️☹️☹️☹️☹️☹️

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Replies (7)
Foneyam
Foneyam's reply17 Sept 2025, 16:23
Official
Hello  Dean,
 
Thank you for getting in touch with us to raise your concerns.
                                                                                                                                                                                                               
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.                                                                                                                                  
 
Sincerely                                                                                         
FoneYam Customer Services
Foneyam
Foneyam's reply17 Sept 2025, 16:57
Official
Hello Dean,

We’ve attempted to reach you but were unable to make contact.

Kindly provide and alternative contact number to reach you or a convenient time to call.
 Sincerely                                                                                         

FoneYam Customer Service

DE
Dean E's update17 Sept 2025, 17:01
Reviewer Update
***.
Foneyam
Foneyam's reply18 Sept 2025, 09:23
Official
Hello Dean,

 As per telephonic we’ve attempted to reach the rental account holder but were unable to make contact.
Sincerely                                                                                         

FoneYam Customer Service 
Foneyam
Foneyam's reply18 Sept 2025, 13:12
Official
Hello   Dean ,

As per telephonic conversation with the rental account holder, we have escalated the the matter to the relevant department for further investigation.

Sincerely                                                                                         
FoneYam Customer Services 
DE
Dean E's update18 Sept 2025, 17:19
Reviewer Update
Thank you so much to the lady consultant who called me back and escalated the case to the responsible department. I will try to get your name and make sure everyone knows we still have good people who listen to customers and resolve issues without delay. My phone is finally unlocked after 2 months of going up and down.
To the lady assistant…again….thank you a million times.
Foneyam
Foneyam's reply19 Sept 2025, 12:04
Official
Hello  Dean,

Based on the feedback during the telephonic interaction and your account status we can confirm that your matter has been resolved.
 Sincerely                                                                                         

FoneYam Customer Service