GR
Gilbert R

1 reviews | Active since May 2014

01 Sept 2024, 19:39

Phone being locked

I bought my Samsung A04e phone at Ackermans in February this year. Now I get messages that reads: "Warning - Your device is about to be locked as it has mot been able to communicate with the internet, please connect to WI-FI or Network" At the bottom it says call device control on ***.

I do have data and I have been having data in my phone. My phone was locked before. I called Vodacom and they can't assist. I called the number ***and was promised that an SMS will be sent to my Sim and all should be fine but the message is still there and my phone is going to be locked I know..

The number when I check on Google it belongs to a company called FoneYam. This phone is not a contract phone and I bought it cash. I'm really passed off about this service. Someone must do something.

0
Replies (2)
Foneyam
Foneyam's reply10 Sept 2024, 09:08
Official
Hello Gilbert                                                                                                                                                                      

Thank you for getting in touch with us to raise your concern. We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.    

Sincerely                                                                                        
FoneYam Customer Services

Foneyam
Foneyam's reply10 Sept 2024, 09:49
Official
 Hello Gilbert 

We can confirm that your complaint has been resolved. Please ensure your device has internet data or is connected to WIFI every 30 days to prevent the warning from appearing.

Sincerely                                                                                        
FoneYam Customer Services