Payment issues

Good day my name is Lauren Caitlin lefember. I paid for for my device on the 6th of may 2026 and still my device was locked .when I called the consultants are so rude .right now have been told to wait for 48 hours.this service still disappoints ,since this is the secret nd time this happening another time i paid still got a message that didn't pay.i have provided the proof of payment still they haven't assisted me.