Pathetic service

I made all required payments, my initial payment on the 24th march 2025 and my 7 day payment on the 1st April at 09:15. Till today, the 4th of April my device is locked, I have spoken to over 15 different agents and the payments department calls me for payments daily even though payments are up to date .Today was the end of the 48 hour escalation period as per previous agents I spoke to , when I called another customer service agent told me that I'll only receive feedback Monday. The customer service is pathetic, the escalations department does not care, supervisors never call you back when requested.Foneyam has the worst customer service ever!I have paid my device and I still cannot use it, the company does not care. They only care about their turn around times which they cannot calculate themselves, they are running away from my issue and now I am going to the consumer goods and service ombudsman