Paid up contract pho...

foneyam rep**** said phone is released they can't help although I paid before the contract ends,5 months,they must please unlock it,or give a new one or refund.48 hours which they said I must wait for it it's long time gone now it's two weeks 2 days
Brittany Losper emailed me. Please help as. my son is suppose to use it for work purpose

I've seen your missed call,I was in church.
Kindly email as we are doing so ,I want transparency and evidence as I've your emails from 7 consultants with difference Ref. Numbers and names.Or if you want to give me instructions to open the phone Iam not going to accept that as you have me so many instructions which are not working or if you want US to visit your offices in Kuilsriver tell me.please answer me through emails as I want everybody to see what is going on and those who. also visited stores with similar problems as I was not alone.Many gave up because of this hide and seek you are playing and because they are not expose to these complaints they end up giving up and buy other phones.

Prudence fowneyam team leader called this morning that she is going to do follow up hoping this time she will solve the problem as I paid that 1 year contract phone within 5 months.Prudence is the 1st person to email and I was given 48 hours after that so many consultants chat in with difference Ref. No.
I hope my son's phone will be unlocked or he will get the new phone or +R2500 be refunded
I thank you