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lolitha N
1 reviews | Active since Jul 2017
17 Jun 2025, 18:52
outstanding service by Vanessa
The 5 star rating specifically goes to Vanessa, she is is an agent at Ackerman's, Mall of Africa, Vanessa assisted me at mall of africa after i had told her my phone was snatched, she tried calling the call centre but unfortunately couldn't go through because the phones at the shop were very low.
I would like to recommend her because she really did show empathy towards me. To pertunia, the call Centre agent, i would also like to thank you for the outstanding service, i will be submitting all the necessary documents' tomorrow and hope all goes well.
it has really been a traumatic experience to have my first phone taken away from me by *****'s
Helpful (0)
Replies (6)0
Replies (6)
Foneyam's replyOfficial
18 Jun 2025, 12:44Hello Lolitha,
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Service
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Service
Foneyam's reply18 Jun 2025, 12:44
Official
Hello Lolitha,
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Service
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Service
Foneyam's replyOfficial
18 Jun 2025, 16:37Hello Lolitha,
Thank you for your valuable feedback. We will ensure it is communicated to all relevant stakeholders.
Sincerely
FoneYam Customer Service
Thank you for your valuable feedback. We will ensure it is communicated to all relevant stakeholders.
Sincerely
FoneYam Customer Service
Foneyam's reply18 Jun 2025, 16:37
Official
Hello Lolitha,
Thank you for your valuable feedback. We will ensure it is communicated to all relevant stakeholders.
Sincerely
FoneYam Customer Service
Thank you for your valuable feedback. We will ensure it is communicated to all relevant stakeholders.
Sincerely
FoneYam Customer Service
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lolitha N's updateReviewer Update
18 Jun 2025, 17:15Thank you,
This one was for Vanessa and the call center agent who assissted me, their services were excellent.
i would like to know when should i be expecting feedback regarding my ****** phone, all documents were emailed today, however no feedback was provided to show whether the documents were received or not .
This one was for Vanessa and the call center agent who assissted me, their services were excellent.
i would like to know when should i be expecting feedback regarding my ****** phone, all documents were emailed today, however no feedback was provided to show whether the documents were received or not .
lN
lolitha N's update18 Jun 2025, 17:15
Reviewer Update
Thank you,
This one was for Vanessa and the call center agent who assissted me, their services were excellent.
i would like to know when should i be expecting feedback regarding my ****** phone, all documents were emailed today, however no feedback was provided to show whether the documents were received or not .
This one was for Vanessa and the call center agent who assissted me, their services were excellent.
i would like to know when should i be expecting feedback regarding my ****** phone, all documents were emailed today, however no feedback was provided to show whether the documents were received or not .
Foneyam's replyOfficial
19 Jun 2025, 12:10Hello Lolitha,
As discussed during our recent telephone conversation, the claims turnaround time is between 1 to 30 days from the date all relevant documents are received.
We can confirm that your documents have been received and submitted to the appropriate department for processing.
Based on the information currently available, we can confirm that your query has been resolved, and the claim is progressing within the expected timeframe.
Sincerely
FoneYam Customer Service
As discussed during our recent telephone conversation, the claims turnaround time is between 1 to 30 days from the date all relevant documents are received.
We can confirm that your documents have been received and submitted to the appropriate department for processing.
Based on the information currently available, we can confirm that your query has been resolved, and the claim is progressing within the expected timeframe.
Sincerely
FoneYam Customer Service
Foneyam's reply19 Jun 2025, 12:10
Official
Hello Lolitha,
As discussed during our recent telephone conversation, the claims turnaround time is between 1 to 30 days from the date all relevant documents are received.
We can confirm that your documents have been received and submitted to the appropriate department for processing.
Based on the information currently available, we can confirm that your query has been resolved, and the claim is progressing within the expected timeframe.
Sincerely
FoneYam Customer Service
As discussed during our recent telephone conversation, the claims turnaround time is between 1 to 30 days from the date all relevant documents are received.
We can confirm that your documents have been received and submitted to the appropriate department for processing.
Based on the information currently available, we can confirm that your query has been resolved, and the claim is progressing within the expected timeframe.
Sincerely
FoneYam Customer Service
lN
lolitha N's updateReviewer Update
19 Jun 2025, 12:42Thank you so much
i did receive feedback from the consultant her name was Inga.
Thank you so much for the excellent customer services from the Agents to the call center team
thank you
i did receive feedback from the consultant her name was Inga.
Thank you so much for the excellent customer services from the Agents to the call center team
thank you
lN
lolitha N's update19 Jun 2025, 12:42
Reviewer Update
Thank you so much
i did receive feedback from the consultant her name was Inga.
Thank you so much for the excellent customer services from the Agents to the call center team
thank you
i did receive feedback from the consultant her name was Inga.
Thank you so much for the excellent customer services from the Agents to the call center team
thank you
Foneyam's replyOfficial
20 Jun 2025, 08:50Hello Lolitha,
Thank you for affording us the opportunity to assist you.
We truly appreciate the positive feedback.
Sincerely
FoneYam Customer Service
Thank you for affording us the opportunity to assist you.
We truly appreciate the positive feedback.
Sincerely
FoneYam Customer Service
Foneyam's reply20 Jun 2025, 08:50
Official
Hello Lolitha,
Thank you for affording us the opportunity to assist you.
We truly appreciate the positive feedback.
Sincerely
FoneYam Customer Service
Thank you for affording us the opportunity to assist you.
We truly appreciate the positive feedback.
Sincerely
FoneYam Customer Service