ZM
ZIYANDA M

1 reviews | Active since Nov 2025

03 Nov 2025, 08:28

Not worth the money you pay and poor service

The phone is more than double it's price, ridiculous to say the least. I made prompt payments and still locked the phone midnight (mind you their call centre opens at 8am). So I was forced to make a second payment in th same month. They told me They cant give the second payment back because it's allocated to the next month. If I could I afford to pay double I would have done so! This disadvantaged me financially! I regret working with fpne yam. And this Ukho lady could not even give me a reference for my call. I need to know why they still locked the phone even though I made a payment on time. I still need this explanatation. I will not recommend this.

0
Replies (3)
Foneyam
Foneyam's reply03 Nov 2025, 09:45
Official
Hello   ZIiyanda ,
 
Thank you for getting in touch with us to raise your concerns.
                                                                                                                                                                                                               
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.                                                                                                                                  
 
Sincerely                                                                                         
FoneYam Customer Service 
ZM
ZIYANDA M's update03 Nov 2025, 09:54
Reviewer Update
I was told I will be given a reply in 24-48 hours, looking forward to this resolution. Please send a contract as well. Thank you
Foneyam
Foneyam's reply03 Nov 2025, 13:52
Official
Hello   ZIiyanda,

As per our discussion with the rental account holder, we can confirm that your query has been resolved.

Sincerely                                                                                         
FoneYam Customer Service