Not pleased with service as I had to pay subscription twice in one month. agent was also arrongant and nebver actually assisted with the reason why my phone was blocked.

I have a contract with Foneyam of which my subcription is paid on the 26 of every month from December 2026. On the 25th of April I paid the subscription and yet they went on and blocked my line which I realised early hours of the 27th. I then made another payment because I needed to use my fone and line since it was blocked.

Today on 04 May I called them and spoke to Azola about the matter. She arrogantly claims that my line and fome was not blocked and if so why did I not call them first. She insissted that I was not suppose to make a payment instead I shoul have called them, dispite me telling her that it was early hours of the morning and needed to use my phone.

I asked lazola to please give me a reason why my line was blocked but never got an answer except that they never blocked my phone its me who decided to make a second payment. I recon she is saying its my fault that I made two payment and arrogantly told me they will not refund but allocate it for the 26 of May.