Not pleased

I am not please with this foneyam company! Yes u own a phone within 10 minutes as long u have a deposit. Which is good, but lets talk about replacing the phone one has to wait for a whole month for what? Do they know that some people work with phones or what about these who are in school and need a cellphone for school project? Come on guys this is not fair, since the beggining of the month i filled for a claim even know im still waiting no feedback nor nothing. College applications are now opening how will i register? No this is not good Fonexam has to do something or else they gonna loose agents. Some gets phones without chargers so i should be paging for a phone and buying a charger also? They only care about paying to them but dont care about our needs. If i skip a month do no payment they quickly lock their device why dont they wait for 30 days like us who claim for replacement? I REPEAT NOT FAIR U NEED TO DO SOMETHING