1 reviews | Active since Apr 2025
No Service to Customers
Once again I am here to complain on the exact same issue as my last review , this is the 8th day unable to use my device , all my payment were made on time , my case was escalated on the 2nd of April, on the 3rd of April , after complaining i received a call from Berlina who told me the phone would be unlocked 12, till today the 08/04/2025 my phone is locked , when I called Foneyam this morning I was told all of a sudden there is a backlog on escalations, how can it take 8 days to allocate a payment and unlock a device , how can there be a 8 day backlog on escalations, Foneyam took my money but refuse to unlock my device , I have now escalated the complaint to the ombudsman already as Foneyam does not care about there service to customers .
We can confirm that you query is under investigation, we will provide feedback as soon as it has been resolved.
Sincerely
FoneYam Customer Service
We can confirm that you query is under investigation, we will provide feedback as soon as it has been resolved.
Sincerely
FoneYam Customer Service
As per our telecoms, we can confirm that your query has been resolved.
Thank you for affording us the opportunity to assist.
Sincerely
As per our telecoms, we can confirm that your query has been resolved.
Thank you for affording us the opportunity to assist.
Sincerely