SA
Sharde A

1 reviews | Active since Mar 2026

03 Mar 2026, 14:14

No replacement on lost devices

Foneyam does not replace lost device claims, i tried speaking to a manager the line just rings until (no answer). Been waiting 60days with nothing being resolved after submitting all necessary documentation. I was also told to make a payment then i would receive a sms to collect my new device which was a lie just to get the payment.

0
Replies (3)
Foneyam
Foneyam's reply04 Mar 2026, 08:14
Official
Hi  Sharde, 

We have attempted to contact you with no success.
 
Please advise on a convenient time to call you.   

Sincerely                                                                                         
FoneYam Customer Services 
Foneyam
Foneyam's reply05 Mar 2026, 10:25
Official
Hi  Sharde, 

We have attempted to contact you with no success.
 
Please advise on a convenient time to call you.   

Sincerely                                                                                         
FoneYam Customer Services 
Foneyam
Foneyam's reply06 Mar 2026, 15:56
Official
Hello  Sharde,

We have made three attempts to reach you over the past three days, with no success. 
 
As we have not received a response, we will consider this matter resolved for now. 

Should you require further assistance, please don't hesitate to contact us using the details below: 

Contact centre:  *** 

Email: ***
 
Sincerely                                                                                         
FoneYam Customer Services