No Feedback on Cancellation Fee Request

I’m extremely frustrated with the poor service I’ve received.

I requested a cancellation fee while choosing to keep my device, but received no response. I then made a second request, and only on Sunday, 22 March, I received a reply from Sihle Qwanya asking for verification details — which I found unnecessary, as I submitted my request through the FoneYam portal while logged into my account.

Today is 24 March, and I still have not received any feedback or the cancellation fee.

Why is it so difficult to get something so simple done? The delay and lack of communication are unacceptable.

I would appreciate urgent assistance in resolving this matter.