VB
Vanessa B
1 reviews | Active since Jul 2020
17 Sept 2025, 11:59
My son logged a claim with them on 13 September, generic email received, called their offices thrice since then and we've had to resubmit documents 3 times now with no feedback on whether they received documents or progress in the claim, customer service
My son logged a claim with them on 13 September, generic email received, called their offices thrice since then and we've had to resubmit documents 3 times now with no feedback on whether they received documents or progress in the claim, customer service reluctant to assist. Message received from them saying we have to submit relevant documents within 30 days or claim will be cancelled. How is this possible from a reputable company. The account is upto date and niobody can answer out questions.
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Replies (3)0
Replies (3)
Foneyam's replyOfficial
17 Sept 2025, 16:25Hello Vanessa,
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Service
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Service
Foneyam's reply17 Sept 2025, 16:25
Official
Hello Vanessa,
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Service
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Service
Foneyam's replyOfficial
17 Sept 2025, 16:55Hello Vanessa,
As per telephonic conversation we have escalated the documents to the relevant department.
Our turn-around time for claims is 5-7 days after documents have been received.
Sincerely
FoneYam Customer Services
As per telephonic conversation we have escalated the documents to the relevant department.
Our turn-around time for claims is 5-7 days after documents have been received.
Sincerely
FoneYam Customer Services
Foneyam's reply17 Sept 2025, 16:55
Official
Hello Vanessa,
As per telephonic conversation we have escalated the documents to the relevant department.
Our turn-around time for claims is 5-7 days after documents have been received.
Sincerely
FoneYam Customer Services
As per telephonic conversation we have escalated the documents to the relevant department.
Our turn-around time for claims is 5-7 days after documents have been received.
Sincerely
FoneYam Customer Services
Foneyam's replyOfficial
18 Sept 2025, 09:59Hello Vanessa ,
Based on the feedback during the telephonic interaction and your account status we can confirm that your matter has been resolved.
Based on the feedback during the telephonic interaction and your account status we can confirm that your matter has been resolved.
Sincerely
FoneYam Customer Service
Foneyam's reply18 Sept 2025, 09:59
Official
Hello Vanessa ,
Based on the feedback during the telephonic interaction and your account status we can confirm that your matter has been resolved.
Based on the feedback during the telephonic interaction and your account status we can confirm that your matter has been resolved.
Sincerely
FoneYam Customer Service