LK
Linda K
1 reviews | Active since Feb 2026
22 Feb 2026, 18:08
My claim was canceled twice
I'm writing to express my extreme dissatisfaction with the handling of my claim for my lost phone, which was ****** on December 31st. Despite submitting all required documents, my claim was canceled due to ITC no and IMEI no issues.
I've resubmitted corrected documents, but the still my claim is canceled I demand Clear explanation for the second cancellations and I can no longer wait other 30days contact me as soon as possible
Helpful (0)
Replies (5)0
Replies (5)
Foneyam's replyOfficial
23 Feb 2026, 13:18Hello Linda,
Further to our recent telephone conversation, we will contact you again at 15:00 today, at a time when you will be available, so that we may continue assisting you.
Sincerely
FoneYam Customer Services
Further to our recent telephone conversation, we will contact you again at 15:00 today, at a time when you will be available, so that we may continue assisting you.
Sincerely
FoneYam Customer Services
Foneyam's reply23 Feb 2026, 13:18
Official
Hello Linda,
Further to our recent telephone conversation, we will contact you again at 15:00 today, at a time when you will be available, so that we may continue assisting you.
Sincerely
FoneYam Customer Services
Further to our recent telephone conversation, we will contact you again at 15:00 today, at a time when you will be available, so that we may continue assisting you.
Sincerely
FoneYam Customer Services
LK
Linda K's updateReviewer Update
23 Feb 2026, 15:09I'm waiting for your call
LK
Linda K's update23 Feb 2026, 15:09
Reviewer Update
I'm waiting for your call
Foneyam's replyOfficial
23 Feb 2026, 15:58Hello Linda,
As per our recent telephonic conversation, we have escalated your documents to the relevant department for further review.
Kindly note that our claims departments turn around time is 1-30 days for an outcome. Based on the feedback provided the matter will be marked as resolved.
Sincerely
FoneYam Customer Services
As per our recent telephonic conversation, we have escalated your documents to the relevant department for further review.
Kindly note that our claims departments turn around time is 1-30 days for an outcome. Based on the feedback provided the matter will be marked as resolved.
Sincerely
FoneYam Customer Services
Foneyam's reply23 Feb 2026, 15:58
Official
Hello Linda,
As per our recent telephonic conversation, we have escalated your documents to the relevant department for further review.
Kindly note that our claims departments turn around time is 1-30 days for an outcome. Based on the feedback provided the matter will be marked as resolved.
Sincerely
FoneYam Customer Services
As per our recent telephonic conversation, we have escalated your documents to the relevant department for further review.
Kindly note that our claims departments turn around time is 1-30 days for an outcome. Based on the feedback provided the matter will be marked as resolved.
Sincerely
FoneYam Customer Services
LK
Linda K's updateReviewer Update
26 Feb 2026, 18:37Thank you I've got my replacement cellphone
LK
Linda K's update26 Feb 2026, 18:37
Reviewer Update
Thank you I've got my replacement cellphone
Foneyam's replyOfficial
02 Mar 2026, 10:25Hello Linda,
Thank you for affording us the opportunity to assist.
Sincerely
FoneYam Customer Services
Thank you for affording us the opportunity to assist.
Sincerely
FoneYam Customer Services
Foneyam's reply02 Mar 2026, 10:25
Official
Hello Linda,
Thank you for affording us the opportunity to assist.
Sincerely
FoneYam Customer Services
Thank you for affording us the opportunity to assist.
Sincerely
FoneYam Customer Services