MT
Mpho T
1 reviews | Active since Jan 2026
27 Jan 2026, 08:20
MR Tsike
My sister was ****** and her phone was taken by force, she was advised to send certain documents for her claim to be processed which she did. She was told the claim will take something between 7 days or more but unfortunately there's no communication from the phone yam people to advise or inform he about the status of the claim. She really needs that phone for her school work, she can't access her emails because she must go back to school.
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Replies (2)0
Replies (2)
Foneyam's replyOfficial
27 Jan 2026, 12:44Hi Mpho,
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Services
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Services
Best regards,
Foneyam's reply27 Jan 2026, 12:44
Official
Hi Mpho,
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Services
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Services
Best regards,
Foneyam's replyOfficial
27 Jan 2026, 12:55Hi Mpho ,
As per our recent telephonic conversation, we have not yet received the required documents. As agreed, you will be resending the documents, and we will contact you at approximately 16:00 today to confirm whether they have been received.
Please note that once all the required documents have been successfully received, the Claims Department turnaround time to provide an outcome is up to 30 days.
Should you require any further assistance, please do not hesitate to contact us using the details below.
Contact center: ***
Email: ***
Sincerely
FoneYam Customer Services
As per our recent telephonic conversation, we have not yet received the required documents. As agreed, you will be resending the documents, and we will contact you at approximately 16:00 today to confirm whether they have been received.
Please note that once all the required documents have been successfully received, the Claims Department turnaround time to provide an outcome is up to 30 days.
Should you require any further assistance, please do not hesitate to contact us using the details below.
Contact center: ***
Email: ***
Sincerely
FoneYam Customer Services
Best regards,
Foneyam's reply27 Jan 2026, 12:55
Official
Hi Mpho ,
As per our recent telephonic conversation, we have not yet received the required documents. As agreed, you will be resending the documents, and we will contact you at approximately 16:00 today to confirm whether they have been received.
Please note that once all the required documents have been successfully received, the Claims Department turnaround time to provide an outcome is up to 30 days.
Should you require any further assistance, please do not hesitate to contact us using the details below.
Contact center: ***
Email: ***
Sincerely
FoneYam Customer Services
As per our recent telephonic conversation, we have not yet received the required documents. As agreed, you will be resending the documents, and we will contact you at approximately 16:00 today to confirm whether they have been received.
Please note that once all the required documents have been successfully received, the Claims Department turnaround time to provide an outcome is up to 30 days.
Should you require any further assistance, please do not hesitate to contact us using the details below.
Contact center: ***
Email: ***
Sincerely
FoneYam Customer Services
Best regards,