BM
Bonginhlanhla M
1 reviews | Active since Nov 2025
04 Dec 2025, 12:01
Monthly payment issue
I paid my monthly payment of R249 for my Samsung A05 on 2nd of December and when I check my next payment date is still stuck on 15 January 2026 instead of 15 February 2026. The reason I say 15 February 2026 it's because I am two months ahead with my monthly payments. I sent an email with proof of payment about this issue and there is no reply since yesterday. Your service is a disappointment you better fix this issue.
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Replies (4)BM
Bonginhlanhla M's updateReviewer Update
04 Dec 2025, 12:13I paid at Pep store btw.
BM
Bonginhlanhla M's update04 Dec 2025, 12:13
Reviewer Update
I paid at Pep store btw.
Foneyam's replyOfficial
05 Dec 2025, 13:13Hello Bonginhlanhla,
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Service
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Service
Best regards,
Foneyam's reply05 Dec 2025, 13:13
Official
Hello Bonginhlanhla,
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Service
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Service
Best regards,
Foneyam's replyOfficial
05 Dec 2025, 13:39Hello Bonginhlanhla,
Based on the information shared with you we can confirm that this matter will be marked as resolved.
Sincerely
FoneYam Customer Services
Based on the information shared with you we can confirm that this matter will be marked as resolved.
Sincerely
FoneYam Customer Services
Best regards,
Foneyam's reply05 Dec 2025, 13:39
Official
Hello Bonginhlanhla,
Based on the information shared with you we can confirm that this matter will be marked as resolved.
Sincerely
FoneYam Customer Services
Based on the information shared with you we can confirm that this matter will be marked as resolved.
Sincerely
FoneYam Customer Services
Best regards,
BM
Bonginhlanhla M's updateReviewer Update
03 Jan 2026, 18:51What I want to know is how true is this email because the cellphone will be locked on the 15th of January, so how will the payment be allocated if the cellphone is locked?
Good day Bonginhlanhla, Thank you for contacting us. Kindly note that although your payment was received prior to the due date, it has not yet been allocated to your rental account. Please note your contract is left with 2 months and the payment will be allocated on the 15-January-2026. Kind regards, Phikolomzi Myataza
Good day Bonginhlanhla, Thank you for contacting us. Kindly note that although your payment was received prior to the due date, it has not yet been allocated to your rental account. Please note your contract is left with 2 months and the payment will be allocated on the 15-January-2026. Kind regards, Phikolomzi Myataza
BM
Bonginhlanhla M's update03 Jan 2026, 18:51
Reviewer Update
What I want to know is how true is this email because the cellphone will be locked on the 15th of January, so how will the payment be allocated if the cellphone is locked?
Good day Bonginhlanhla, Thank you for contacting us. Kindly note that although your payment was received prior to the due date, it has not yet been allocated to your rental account. Please note your contract is left with 2 months and the payment will be allocated on the 15-January-2026. Kind regards, Phikolomzi Myataza
Good day Bonginhlanhla, Thank you for contacting us. Kindly note that although your payment was received prior to the due date, it has not yet been allocated to your rental account. Please note your contract is left with 2 months and the payment will be allocated on the 15-January-2026. Kind regards, Phikolomzi Myataza