Misleading information given by pep

I saw it you guys have the Motorola g14 available on FoneYam so I did go pep yesterday the 14th of February take out the Motorola g14 but the lady said when she scan it the message comes up ita not available on FoneYam and then she tells me to take the Motorola e14 as I have to take a phone as the application has been approved I can't back out she said so I ask if the display qualitie good on the E14 and if it's full HD says says yes she then tells me the deposit is R509 I then proceed to tell her that I would rather like to cancel the transaction as I mainly wanted Motorola g14 and its not available she says no you can't cancel now and the e14 is better she didn't give me any choice so I took the phone get home to notce the display is not full HD and actually bad I have a eye problem that's why I only get phones with full HD display I only uesed it for 30 minutes I was given wrong information I wasn't even explained how FoneYam works so I emailed your customer support because the phone was only uesed for 30 minutes I explained that I was misled and that I would like a refund my deposit and this phone taken back call center says I can't get a refund on the deposit i paid even to I explained to the lady the problem she was not helpful at all this is not my fault I wasn't advised of any of this in store you people can't except me to keep phone that I can't ues and I was never told that I do have the option to not take the device back and that i cant get my deposit back nothing was explained to me I now sit with a device that was given to me that i never wanted and it's not something that I can use because of the bad display and how slow it is this is so unfair I only uesed it for 30 minutes and saw the phone is to slow for me picture quality is bad no one told me in store that I wouldn't be able to get a refund of my deposit if I'm not happy noting was explained to me I'm so disappointed in FoneYam this is very unacceptable I must now pay for something I can't ues please is there not an exception that can be done because this is really not my fault I was given wrong information this phone is useless too me if you guys cannot give me my deposit back as refund can you please let me ues that deposit to get a different phone on FoneYam because then I will take a Samsung please help me because this really is putting a bad reputation on your company I can't lose Over R500 I'm begging you to please make an exception as this was not my fault if my if you cannot refund my deposit please let me ues my deposit to get a different phone because I don't know of any other solution I am completely stressed out because of this because I cannot afford to get another phone please help me with a solution and if you need to contact me I'm available anytime after 11:00 am you can call or email me this is very urgent