1 reviews | Active since Jan 2024
Mislead and unprofessional Customer Service Callcentre
I went to the Ackermans Centurion yesterday the 03 June 2024, planning to purchase a Cellphone. I was advised to take a Cellphone on installment basis for a period of 12 months. In my suprise today the 04 June 2024, while browsing around Google about this offer, I found Terms and Conditions for Foneyam. I was not happy with some of the terms that were not explained to me. And I realised that this is a rental agreement for a period of 12 months. Unfortunately I have already paid the upfront payment of R 1 992.00. Also I was requested to pay R 232.00 within 7 days of which the seven days expires on the 10 June 2024.
No I have been told that I will not get ack a refund ,they want me to pay a cancellation amount of R 2 953.29 and return the device to them.
Poor customer service,I dont know what was I thinking.
Thank you for getting in touch with us to raise your concern.
FoneYam is a rental contract which requires you to pay the initial payment (upfront payment + the first payment 7 days later), and a further 12 monthly payments. The payment terms and product terms and conditions were disclosed to and accepted by you during the application process.
Our attempts to contact you telephonically have been unsuccessful therefore we have reached out to you via email.
Sincerely
FoneYam Customer Services
Thank you for getting in touch with us to raise your concern.
FoneYam is a rental contract which requires you to pay the initial payment (upfront payment + the first payment 7 days later), and a further 12 monthly payments. The payment terms and product terms and conditions were disclosed to and accepted by you during the application process.
Our attempts to contact you telephonically have been unsuccessful therefore we have reached out to you via email.
Sincerely
FoneYam Customer Services