RM
Rachel M

1 reviews | Active since Feb 2023

12 Feb 2025, 17:56

Misinformation

The contract they offer is *******. Bought a phone march 2024 valued at 1999 told to pay down payment 599 and monthly payments of 175 but i asked if i could pay more to reduce the repayment period.. was told ok. So i paid 1000. Next month i paid in 500 thinking I'll be done with the payment soon. To my surprise when i didnt make payment the next month the phone was blocked to open i had to pay 260. As of now am still paying for a phone of 1999 an amount of 260 every month. When i called in was told my last payment is April 2025. Am so disappointed with the whole thing cause the reps in the stores dont tell the whole truth about the contract they make it sound like its a cheaper way to get a brand new phone but in actual fact its more expensive going that route. I wouldnt recommend their service to anyone

0
Replies (2)
Foneyam
Foneyam's reply13 Feb 2025, 15:12
Official
Hello Rachel,                                                                                                                                                                                      

Thank you for getting in touch with us to raise your concerns.                                                                                                                                                                                                            
     
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.                                                                                                                                  

Sincerely                                                                                         
FoneYam Customer Services

Foneyam
Foneyam's reply13 Feb 2025, 15:26
Official
Hello Rachel,                                                                                                                                                                                      
                                                                                                                                                                                                       
We have attempted to make contact with you with no success, we have sent an email as well.

Please advise on a convenient time to call you.                                                                                                                             

Sincerely                                                                                         
FoneYam Customer Services