****med by Foneyam

I got a call from a Fonyam consultant about 15 minutes ago. I explained to her to that my mom and I were misled I told her every that happened the day we got our phones. I told her to cancel those contracts and we get our money back, she said the only option that we have is to cancel pay a small amount and return the phones to the store or cancel and pay a certain amount which is the exact same account as the phone. Apparently there's nothing they can do and if we don't pay they are going to block the phone, we are going to be in arrears then eventually get blacklisted. My only concern now is after so many bad reviews form a lot of unhappy customers we are still being told there isn't anything they can do but we were misled by their consultants to push sales. I was told I have an option to pay for three or six months now I am being told I am left with 9 more months that I don't even know about. You guys better fix there's no way that I am going to pay double the amount for a 1800 phone this is pure madness. What you are doing is ******* and *********.

You guys better sort this because I got two messages after the call that says "you have indicated that you do not want to cancel your rental contract, please continue paying your monthly instalments". I didn't say that 😡 your call centre agents are just as bad as your in store agents I am not paying anything until this has been sort out, you are taking innocent customers for a ride. We went to pep because that is a cheaper alternative that will be affordable for us now we are being ****med

I got a call from your consultant she said I you guys agreed to cancel my contract I should pay the remaining balance I agreed. I asked her to do the same for my mother since I lodged a complaint for the both of us. My mom spoke to the other consultant after speaking to the consultant the one that called me first called again trying to spin the story. I was with my mother when she got her phone so when I say the information that we were given does that not mean I was with her? Because she's said your mom took the phone alone and you took the phone alone guys what is that? Shes said she's going to escalate the matter to management and that might change the outcome. I am now convinced that these people really don't want to help us.

Thank you we got the help that we needed.