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Virginia M

1 reviews | Active since Oct 2025

13 Oct 2025, 13:15

Lost phone/Claims

Can u please help. I took a phone at PEP store cresta under foneyam/samsung. I lost my phone and it was insured. I submitted all required documents. I claimed early last month, there was no correspondence from them about the progress of the claim. On Saturday the 11th October, I followed up through a call and was told the claim is canceled because all the documents were not submitted. When I questioned Ayanda she said oh its because I missed two payments. It's just excuses as they don't want to replace my phone. Pls help to get my phone.

0
Replies (4)
Foneyam
Foneyam's reply14 Oct 2025, 09:11
Official
Hello  Virginia,
 
Thank you for getting in touch with us to raise your concerns.
                                                                                                                                                                                                               
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.                                                                                                                                  
 
Sincerely                                                                                         
FoneYam Customer Service 
VM
Virginia M's update14 Oct 2025, 13:47
Reviewer Update
Can the supervisors of foneyam call us please cause obviously the agents are not willing to serve us with dignity and stop being sarcastic . Can this issue be resolved it's being too long waiting for my phone. No call yet or response
Foneyam
Foneyam's reply15 Oct 2025, 10:52
Official
Hello  Virginia,
 
Thank you for getting in touch with us to raise your concerns.
                                                                                                                                                                                                               
Following our recent telephone conversation, additional information has been shared with you. Further communication will follow as we continue working to resolve your matter.                                                                                                                           
Sincerely                                                                                         
FoneYam Customer Service 
Foneyam
Foneyam's reply24 Oct 2025, 10:35
Official
Hello  Virginia,  
 
As per our telecoms, we can confirm that your query has been resolved.

Thank you for affording us the opportunity to assist.
 
 Sincerely                                                                                         

FoneYam Customer Service