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Khotso M

1 reviews | Active since Jan 2026

02 Jan 2026, 19:27

Lost phone claim from foneyam

I just want to ask how long does it take to process a simple claim for foneyam because it been a week without any response from them even after sending the documents they don't notify as that they received them

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Replies (2)
Foneyam
Foneyam's reply03 Jan 2026, 07:58
Official
Hello Khotso,
 
 Thank you for getting in touch with us to raise your concerns.                                                                                                                                                                                                               
 We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.                                                                                                                                  
 
 Sincerely                                                                                         
 FoneYam Customer Services

Foneyam
Foneyam's reply03 Jan 2026, 08:04
Official
Hello Khotso,

Thank you for contacting us.

As per out telephonic discussion, we have received your documents, and you will receive feedback via SMS.

kindly note the turnaround time for claims finalization is between 1-30 days.

Sincerely                                                                                         
FoneYam Customer Services