zF
zizipo F
1 reviews | Active since Sept 2025
23 Sept 2025, 13:45
lost phone claim
The lack of urgency and support when you lost a phone. i should be giving them zero rating. i submitted everything now they are telling me about 1-30 working days to wait for another email. at first it is nice when you take the phone with all the "low payment fees" and the phone is covered until you loose the phone it be like they are punishing you. imagine staying two weeks without a phone. i would never recommend phone yam to anyone ever again.
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Replies (2)
Foneyam's replyOfficial
23 Sept 2025, 15:49 Hello Zizipo ,
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Service
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Service
Foneyam's reply23 Sept 2025, 15:49
Official
Hello Zizipo ,
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Service
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Service
Foneyam's replyOfficial
23 Sept 2025, 16:54Hello Zizipo,
As per telephonic conversation we have escalated the documents to the relevant department.
Our turn-around time for claims is 5-7 days after documents have been received.
This matter will be marked as resolved.
Sincerely
FoneYam Customer Services
As per telephonic conversation we have escalated the documents to the relevant department.
Our turn-around time for claims is 5-7 days after documents have been received.
This matter will be marked as resolved.
Sincerely
FoneYam Customer Services
Foneyam's reply23 Sept 2025, 16:54
Official
Hello Zizipo,
As per telephonic conversation we have escalated the documents to the relevant department.
Our turn-around time for claims is 5-7 days after documents have been received.
This matter will be marked as resolved.
Sincerely
FoneYam Customer Services
As per telephonic conversation we have escalated the documents to the relevant department.
Our turn-around time for claims is 5-7 days after documents have been received.
This matter will be marked as resolved.
Sincerely
FoneYam Customer Services